Recently a new Act was made into law called the National Credit Act (the NCA).
In the NCA (which talks all about credit and credit accounts) there is a section (Section 86) which deals with what to do if a consumer has too many debts, too many obligations and not enough money to pay for everything. This section specifically mentions something called debt counselling. Debt Counselling would be advice about your debt from a qualified debt counsellor. A Debt Counsellor would be registered with the National Credit regulator (who is an industry watch dog’s of sorts.)
Their job is not to make the industry work (they regulate, not control) but rather to try stop naughty creditors (and recently some Debt Counsellors who do not play by the rules) from being too naughty.
They send a lot of sternly worded letters, visit and of course, keep stats about the industry.
They also register Creditors and Debt Counsellors who offer debt review services.
A Debt Counsellor will, normally, meet with a troubled consumer and go through their financials with them. They like to get you to fill in a form called a Form 16 which sums up your debt situation. Most prefer to have you do this in advance.
(in some cases the consumer may not be able to go to the Debt Counsellor so they might work with one another via the internet, email or over the phone.)
The Debt Counsellor will want to get as much info from the consumer as possible about what debts they have etc. (so take your statements with you). Most Debt Counsellors will help give you advice for free (though by law they can charge you R50 for coming to visit them). They should (under the Consumer Protection Act) ask you to sign a contract which explains what they will and won’t do if you want to enter debt review. If they don’t feel free to ask for one. This is something different from the form 16 but some clever Debt counsellors are combining the two to save time.
So take that first step. Simply call us directly at 086 111 3749 or contact our supportive debt counsellors via our contact page. Don’t have the time? Request a Free Call Back and one of our counsellors will contact you! Zero Debt is a certified Debt Counselling company.